ZEBRA ID Card Printers Troubleshooting

ZXP Series 9

SYSTEM NOT READY (Error # 1)

A problem was detected during printer start-up.

• Power cycle the printer, and retry. If problem persists, contact Zebra Tech Support.

SYSTEM ERROR (Error ## 2–4)

Internal logic error.

• Power cycle the printer, and retry.

FW UPGRADE ERROR (Error # 5)

Firmware upgrade incompatibility.

• Verify the version, and retry installing the firmware.

DIAGNOSTIC ERROR  (Error # 6)

Error encountered in Diagnostic Mode.

• Power cycle the printer, and retry.

FW UPGRADE ERROR (Error # 7)

Firmware upgrade failed.

• Verify the version, and retry installing the firmware.

CRITICAL ERROR SHUTTING DOWN (Error # 8)

Major malfunction encountered.

• Contact Zebra Tech Support.

PRINTER OFFLINE (Error # 3001)

Status toggled (offline/online) via the OCP Advanced Settings Menu.

• Change status to online via the OCP Advanced Settings Menu.

INVALID CARD TYPE (Error # 4002)

Encoding error.

• Ensure that you are using the correct card type.
• In the Encoding tab of the driver Printing Preferences, check that the settings are correct for the cards you are using.
• Ensure that the data conforms to ISO Specifications.
• Retry writing and reading.

CARD JAM (Error # 4003)

Card is jammed in the Printer.

• Clear the card path.

OUT OF FILM (Error # 4010)

The transfer film has run out.

• Confirm proper installation.
• Load new roll of transfer film.

INTM INVALID (Error # 4011)

Transfer film does not match the printer—incorrect OEM code.

• Verify the part number of the transfer film is correct on film RFID tag.
• Contact Zebra Tech Support.

FILM JAM (Error # 4012)

The transfer film is jammed.

• Check the transfer film.
• Reinstall the transfer film.
• Repair the break in the transfer film and reinstall.

FILM MOTION ERROR (Error # 4013)

Transfer film not correctly responding to motion commands.

• Check the transfer film.
• Reinstall the transfer film.
• Power cycle the printer.

CARD FEED ERROR (Error # 4014)

Card is jammed in Feeder Cartridge.

• Clear card jam in Feeder Cartridge, and re-seat Feeder Cartridge.
• Ensure that cards are not stuck together and that they are the correct thickness (30 mil only).

CARD NOT INSERTED (Error # 4015)

Card was not fed into the Single Card Feed Slot within 30-second period.

• Retry and feed card into the Single Card Feed Slot, or cancel the operation.

OUT OF CARDS (Error # 4016)

The Feeder Cartridge is empty. Card is stuck in Feeder Cartridge.

• Load cards in the Feeder Cartridge.
• Re-seat the Feeder Cartridge.

INTM AUTH FAIL (Error # 4017)

RFID auth invalid or corrupt.

• Contact Zebra Tech Support.

OUT OF RIBBON (Error # 5001)

Print ribbon has run out.

• Load a new roll of print ribbon.

INVALID RIBBON (Error # 5002)

Ribbon does not match the printer—incorrect OEM code.

• Verify the part number of the ribbon is correct on film RFID tag.
• Contact Zebra Tech Support.

RIBBON JAM (Error # 5003)

Print ribbon is jammed.

• Check the print ribbon.
• Reinstall the print ribbon.
• Repair the break in the print ribbon and reinstall.

RIBBON MOTION ERROR (Error # 5004)

Print ribbon not correctly responding to motion commands.

• Check the print ribbon.
• Reinstall the print ribbon.
• Repair the break in the print ribbon and reinstall.

RIBBON ADC ERROR (Error # 5005)

Possible hardware issue.

• Contact Zebra Tech Support.

RIBBON BEMF ERROR (Error # 5006)

Problem with the Back EMF (BEMF) of the ribbon motors.

• Contact Zebra Tech Support.

RIB COLOR DETECT ERR (Error # 5007)

Print ribbon is not installed correctly. Tricolor sensor error.

• Reinstall the print ribbon.
• Perform tricolor calibration in ZMotif Service Partner Tool.
• Contact Zebra Tech Support.

RIBBON AUTH FAIL (Error # 5008)

RFID auth invalid or corrupt.

• Contact Zebra Tech Support.

GENERAL MEMORY ERROR (Error # 6001–6008)

There is a problem when accessing general memory.

• Power cycle the printer, and retry.
• Contact Zebra Tech Support.

FLASH ERASE ERROR (Error # 6009)

There is a problem when accessing flash memory.

• Power cycle the printer, and retry.
• Contact Zebra Tech Support.

FLASH ERASE VERIF ERR (Error # 6010)

There is a problem when accessing flash memory.

• Power cycle the printer, and retry.
• Contact Zebra Tech Support.

FLASH PROGRAM ERROR (Error # 6011)

There is a problem when accessing flash memory.

• Power cycle the printer, and retry.
• Contact Zebra Tech Support.

FLASH PROG VERIFY ERR (Error # 6012)

There is a problem when accessing flash memory.

• Power cycle the printer, and retry.
• Contact Zebra Tech Support.

INVALID FW SRECORD (Error # 6013)

There is a problem when accessing flash memory.

• Power cycle the printer, and retry.
• Contact Zebra Tech Support.

GENERAL MEMORY ERROR (Error # 6015–6025)

There is a problem when accessing general memory.

• Power cycle the printer, and retry.
• Contact Zebra Tech Support.

CARD FEED ERROR (Error # 7001)

Card is jammed in Feeder Cartridge.

• Clear the card jam in the Feeder Cartridge, and reseat the Feeder Cartridge.
• Ensure that cards are not stuck together and that they are the correct thickness (30 mil only).

PRINTHEAD CABLE ERROR (Error # 7003)

Printhead cable loose or disconnected.

• Check printhead cable connection, reconnect if loose or disconnected.

PRINTHEAD TOO HOT (Error # 7005)

Printhead temperature out of proper range (HOT).

• Contact Zebra Tech Support.

PRINTHEAD TOO COLD (Error # 7006)

Printhead temperature out of proper range (COLD).

• Contact Zebra Tech Support.

COVER OPEN (Error # 7008)

This warning will be displayed if the cover protecting the Printer Module is opened.

• This warning will be cleared when the printer cover is closed.

PRINTHEAD MOTION ERR (Error # 7010)

Printhead did not move to proper position during initialization.

• Power cycle the printer, and retry.
• Re-seat the printhead.

ROLLERS OVER TEMP (Error # 7011)

Heated Rollers (used to transfer the image from the transfer film to the Card) are too hot for proper operation.

• Turn off power, and contact Zebra Tech Support.

ROLLERS UNDER TEMP (Error # 7012)

Heated Rollers (used to transfer the image from transfer film to Card) are not hot enough for proper operation.

• Turn off power, and contact Zebra Tech Support.

MOTOR VOLTAGE ERROR (Error # 7013)

Incorrect voltage detected at one or several motors in the unit.

• Power cycle the printer, and retry.

SCRIPT PROCESSING ERROR (Error # 7014)

Internal logic error.

• Power cycle the printer, and retry.

MAG MOTION ERROR (Error # 7015)

Printhead did not move to proper position during initialization.

• Power cycle the printer, and retry.

REJECT ERROR (Error # 7017)

A problem during the reject process.

• Contact Zebra Tech Support.

SMARTCARD ERROR (Error # 7018)

Encoding error. Faulty card.

• Ensure that you are using the correct card type.
• Check that the cards are loaded in the correct orientation.
• Ensure that the data conforms to ISO Specifications.
• Retry writing and reading.

SCRIPT CONTENT ERROR (Error # 7019)

Internal logic error.

• Power cycle the printer, and retry.

SCRIPT SEND ERROR (Error # 7020)

Internal logic error.

• Power cycle the printer, and retry.

REMOVE CARDS (Error # 7034)

The Reject Bin is full.

• Remove the cards from the bin, and reset the reject bin card count to 0 via the OCP (Main Menu > Advanced Settings > Clear Reject Bin).

MAG READ ERROR (Error # 9001)

Encoding error. Defective magnetic stripe.

• Ensure that you are using the correct card type.
• Check that the cards are loaded with the magnetic stripe in the correct orientation.
• Ensure that the cards are set-up correctly in the printer driver (coercivity setting).
• Ensure that the data conforms to ISO Specifications.
• Retry reading.

MAG WRITE ERROR (Error # 9002)

Encoding error. Defective magnetic stripe.

• Ensure that you are using the correct card type.
• Check that the cards are loaded with the magnetic stripe in the correct orientation.
• Ensure that the cards are set-up correctly in the printer driver (coercivity setting).
• Ensure that the data conforms to ISO Specifications.
• Retry writing.

NO MAG STRIPE (Error # 9004)

Magnetic stripe not detected.

• Ensure that you are using the correct card type.
• Check that the cards are loaded with the magnetic stripe in the correct orientation.

CONTACT READ ERROR (Error # 10001)

Faulty card. Incorrect card orientation. Incorrect Mode or Protocol setting. Faulty reader.

• Try another card.
• Try another card (check orientation).
• Correct the Mode or Protocol setting.
• Contact Zebra Tech Support.

CONTACT WRITE ERROR (Error # 10002)

Faulty card. Incorrect card orientation. Incorrect Mode or Protocol setting. Faulty writer.

• Try another card.
• Try another card (check orientation).
• Correct the Mode or Protocol setting.
• Contact Zebra Tech Support.

CONTACTLESS READ ERROR (Error # 11001)

Faulty card. Incorrect Mode or Protocol setting. Faulty reader.

• Try another card.
• Correct the Mode or Protocol setting.
• Contact Zebra Tech Support.

CONTACTLESS WRITE ERROR (Error # 11002)

Faulty card. Incorrect Mode or Protocol setting. Faulty writer.

• Try another card.
• Correct the Mode or Protocol setting.
• Contact Zebra Tech Support.

MISSING HCB (Error # 14001)

The Halogen Controller Board (HCB) is missing.

• Check connection to HCB.
• Contact Zebra Tech Support.

HCB BULB ERROR (Error # 14002)

The Halogen Controller Board (HCB) is unable to pulse the upper and lower heaters to bring the upper and lower rollers to the proper temperature.

• Power cycle the printer, and retry.
• Contact Zebra Tech Support.

HCB SENSOR ERROR (Error # 14003)

The Halogen Controller Board (HCB) is unable to detect temperature of the upper or lower rollers.

• Contact Zebra Tech Support.

HCB FIRMWARE MISSING (Error # 14004)

The Halogen Controller Board (HCB) firmware is missing.

• Update printer firmware.
• Contact Zebra Tech Support.

MISSING MAB (Error # 15001)

An error occurred when reading the RFID Tag by the MAB (Media Authentication Board).

• Check print ribbon orientation.
• Verify part number of the print ribbon.
• Power cycle the printer, and retry.
• Contact Zebra Tech Support.

MAB FIRMWARE MISSING (Error # 15002)

MAB (Media Authentication Board) Firmware is missing.

• Install the firmware.

LAMINATOR MISSING (Error # 17001)

Laminator data cable loose or disconnected.

• Contact Zebra Tech Support.

LAMINATOR FAILED INITIALIZATION (Error # 17002)

Laminator was detected by the printer, but was unable to communicate to it.

• Contact Zebra Tech Support.

LAMINATOR UNKNOWN ERROR (Error # 17003)

An unknown error has occurred – this is an indication of a FW problem and should not occur.

• Press RETRY on the OCP.

MISSING LAMINATOR MAB (Error # 17004)

An error occurred when reading the RFID Tag by trying to communicate to the Laminator MAB (Media Authentication Board).

• Check laminate orientation.
• Power cycle the printer, and retry.
• Contact Zebra Tech Support.

TOP LAMINATE FEED FAIL (Error # 17005)

Top laminate cartridge is not installed properly. Cartridge is not removed when that side of the card is not being laminated.

• A mis-cut piece of laminate (rare) is obscuring the media sensor.
• Remove, reposition, and re-install the top laminate cartridge.
• Remove the top laminate cartridge.
• Remove the mis-cut piece of laminate.

BOTTOM LAMINATE FEED FAIL (Error # 17006)

Bottom laminate cartridge is not installed properly. Cartridge is not removed when that side of the card is not being laminated.

• Remove, reposition, and re-install the bottom laminate cartridge.
• Remove the bottom laminate cartridge.

TOP LAMINATE REGISTRATION ERROR (Error # 17007)

Improperly prepared registered laminate. Media misfeed. Patch length improperly set. Unexpected end of laminate roll detected.

• Remove and recut laminate in the center of the index notch, re-install, and retry.

LAMINATOR CARD FEED FAIL (Error # 17008)

Printer has not fed the card far enough into laminator mechanism for infeed rollers to grab it.

• Open the Laminator and printer doors to check for jammed/ stuck cards. Note: Only 30 mil cards supported.

LAMINATOR EARLY CARD JAM (Error # 17009)

Card did not make it to the staging rollers.

• Remove the card and/or laminate that is stuck in the laminator staging/cutting area.

LAMINATOR MIDDLE CARD JAM (Error # 17010)

Card and laminate have jammed inside heater assembly, often due to mispositioned laminate patch sticking to heated rollers.

• Remove the oven, and inspect for stuck cards.

LAMINATOR LATE CARD JAM (Error # 17011)

Card did not unblock the exit sensor in the specified time.

• Check for card jam in the exit area.
• Assure that the sliding exit door is not partially blocking the exit path.

LAMINATOR POLL TIMEOUT (Error # 17012)

• The laminator expects the printer to periodically send commands to it within a specified time period. If it fails to do so, it assumes that something is wrong with the communication link or that the printer is down. This error may occur if the printer-to-laminator communications is having intermittent problems.
• Power cycle the printer, and retry.

LAMINATOR TOP HEATER FAIL (Error # 17013)

• Top heater did not turn on after being instructed to do so. When the heater is enabled, the controller will wait a certain specified amount of time for it to attain the set target temperature. If the heater fails to reach the target in the specified time, the TopHeaterFail fault will be set.
• Power cycle the printer, and retry.
• Replace the top halogen bulb.

LAMINATOR BOTTOM HEATER FAIL (Error # 17014)

• Bottom heater did not turn on after being instructed to do so. When the heater is enabled, the controller will wait a certain specified amount of time for it to attain the set target temperature. If the heater fails to reach the target in the specified time, the BotHeaterFail fault will be set.
• Power cycle the printer, and retry.
• Replace the bottom halogen bulb.

LAMINATOR TOP TEMPERATURE HIGH (Error # 17015)

If the top roller temperature ever exceeds a fixed temperature threshold, the over temp error occurs.

• Power cycle the printer, and retry.
• Contact Zebra Tech Support.

LAMINATOR BOTTOM TEMPERATURE HIGH (Error # 17016)

If the bottom roller temperature ever exceeds a fixed temperature threshold, the over temp error occurs.

• Power cycle the printer, and retry.
• Contact Zebra Tech Support.

LAMINATOR TOP CUTTER STALL (Error # 17017)

Top cutter blade is obstructed, or top cutter mechanism is damaged.

• Contact Zebra Tech Support.

LAMINATOR BOTTOM CUTTER STALL (Error # 17118)

Bottom cutter blade is obstructed, or bottom cutter mechanism is damaged.

• Contact Zebra Tech Support.

LAMINATOR TOP CUTTER FAIL (Error # 17019)

Top cutter has failed.

• Contact Zebra Tech Support.

LAMINATOR BOTTOM CUTTER FAIL (Error # 17020)

Bottom cutter has failed.

• Contact Zebra Tech Support.

LAMINATOR TOP TEMP SENSOR FAIL (Error # 17021)

The top temperature (thermopile) sensor has failed.

• Contact Zebra Tech Support.

LAMINATOR BOTTOM TEMP SENSOR FAIL (Error # 17022)

The bottom temperature (thermopile) sensor has failed.

• Contact Zebra Tech Support.

LAMINATOR FAN FAIL (Error # 17023)

• This should only happen if one or both cooling fans fail or the cooling vents near the heated roller assembly are blocked or the fan(s) have failed.
• Check for blocked vents.

LAMINATOR EEPROM DEFAULT (Error # 17024)

• The parameters stored in EEPROM have been reset to their default values. This will not normally happen, but could be seen with certain FW upgrades when new parameters have been added by Engineering. It could also indicate a problem with the Laminator’s EEPROM.
• Press RETRY on the OCP when this error occurs.
• Power cycle the printer, and retry.

LAMINATOR TOP TEMPERATURE LOW (Error # 17025)

If the top roller temperature does not reach a fixed temperature threshold, the under temp error occurs.

• Power cycle the printer, and retry.

TOP AND BOTTOM LAMINATES OUT (Error # 17026)

The top and bottom laminates have run out.

• Load new rolls of laminate.

TOP LAMINATE OUT (Error # 17027)

The top laminate has run out.

• Load new roll of laminate.

BOTTOM LAMINATE OUT (Error # 17028)

The bottom laminate has run out.

• Load new roll of laminate.

INVALID TOP LAMINATE (Error # 17029)

Wrong OEM code, laminate not supported.

• Power cycle the printer, and retry.
• Replace with valid Zebra laminate.

INVALID BOTTOM LAMINATE (Error # 17030)

Wrong OEM code, laminate not supported.

• Power cycle the printer, and retry.
• Replace with valid Zebra laminate.

BOTTOM LAMINATE REGISTRATION ERROR (Error # 17031)

Improperly prepared registered laminate. Media misfeed. Patch length improperly set. Unexpected end of laminate roll detected.

• Remove and recut laminate in the center of the index notch, re-install, and retry.

LAMINATOR COVER OPEN (Error # 17038)

This warning will be displayed if the cover protecting the laminator is opened.

• This warning will be cleared when the laminator cover is closed.

LAMINATOR INITIALIZING (Error # 17040)

This warning will be displayed after the laminator door is closed and laminate spools are re-read/detected.

• No action needed

LAMINATOR FIRMWARE MISSING (Error # 17041)

LCB (Laminator Controller Board) Firmware is missing.

• Install the firmware.

LAMINATOR MAB FIRMWARE MISSING (Error # 17042)

Laminator MAB (Media Authentication Board) Firmware is missing.

• Install the firmware.

ETHERNET COMM ERROR (Error # 18001)

Ethernet communication problem.

• Disconnect and reconnect the network cable.
• Power cycle the printer, and retry.

WIFI COMM ERROR (Error # 19001)

• Wireless Ethernet communication problem.
• Power cycle the printer.
• Re-run the set-up wizard to re-establish the wireless settings.
• Contact Zebra Tech Support.

WIFI ACCESS POINT MISSING (Error # 19002)

Access point, specified by printer wireless settings, not found during initial printer scan after power up.

• Verify access point, specified by the printer wireless settings, is properly connected to the network and turned on.

WIFI LINK LOST (Error # 19003)

Connection to the access point was lost. Poor signal quality or low signal strength. Interference. Access point power has been lost.

• Verify access point is properly connected to the network and powered ON.
• Put the printer antenna in a similar orientation than access point’s antenna, and re-run the set-up wizard to re-establish the wireless settings.

WIFI INCOMPATIBLE NETWORK (Error # 19004)

Printer, after power up, found the access point specified by the wireless settings, but found the access point settings incompatible. Access point configuration has been modified.

• Re-run the set-up wizard to establish the new wireless settings.

WIFI ASSOCIATION FAILED (Error # 19005)

During association with an access point, the association failed. Poor signal quality. Low signal strength.

• Put the printer antenna in a similar orientation as the access point’s antenna, and re-run the set-up wizard to reestablish the wireless settings.

WIFI CONNECTION FAILED (Error # 19006)

They key handshake following the association failed. WEP Key or WPA passphrase is incorrect.

• Ensure that you have the correct key/passphrase, then re-run the set-up wizard to establish new wireless settings.