Frequently Asked Questions

Who is IDSecurityOnline?

ID Security Online is a leading provider of ID solutions and answers the needs of all organizations and corporations such as government, Fortune 500 companies, schools/universities, hospitals, and international / local sporting events.

Our team of ID experts has 5+ years of industry experience and is always happy to assist you with any questions you may have. Call us toll-free at 1-800-897-7024 from 8am to 5pm EST Monday through Friday. Assistance in English and Spanish is available.

Where are you located?

ID Security Online is located in the heart of Manhattan.

Our full address is: 37 West 26^th Street Suite 1001, New York, NY 10010.

Why should I order from ID Security Online?

ID Security Online offers top-quality ID products with premier customer service and support. We guarantee the best deals with our fair price guarantee and offer FREE shipping on all orders over $100

Visit our Why buy from IDSecurityOnline page for all details.

I'm just browsing, but would like to know more about a product. Can someone at IDSecurityOnline help me?

Absolutely!

• If you would like to know more about a specific product, please call 1-(800) 897-7024 or email sales@idsecurityonline.com for immediate assistance.
• If a representative is not available, please leave your contact information and product of interest, and a representative will get back to you within one business day.

How can I contact you?

Please visit our Contact us page for our full contact information.

What kind of discounts can ID Security Online provide me with?

ID Security Online was created with the purpose of providing the best Photo ID Badging items at the lowest prices.

Our discounts include:

• Product bundles at a lower overall cost
• Monthly Deals
• Free Shipping for Orders Over $50

How can I get updates about great deals and discounts that IDSecurityOnline is offering?

If you already have an account at IDSecurityOnline, you will regularly receive special offers. If you would like to create an account and receive information about special offers, click here.

Sign up for our newsletter on our main page to receive unbeatable deals and coupons.

Which payment options do you offer?

We accept credit cards, checks, purchase orders and wire transfers. Please go to our Payment options for all the details.

When will my order ship?

Most orders ship the same day!

Shipping times, costs, and methods will vary based on the customer's location and the item purchased.

How much does shipping cost?

ID Security Online offers FREE UPS Shipping For All Orders Over $50.

When checking out, shipping costs based on your location will be displayed before placing an order.

How can I check on the status of my order?

Customers can easily track their purchases by logging into their account here.

If you would like to speak to a representative at IDSecurityOnline about the status of your order, please call us at 1-(800) 897-7024.

I know that I want to get a certain type of product (i.e. ID Card Printer, Photo ID System, etc.), but don't know which one I should get. How can IDSecurityOnline help me?

ID Security Online wants to ensure that its customers are not only purchasing the best items for the lowest prices, but most importantly, the correct ones.

If you aren't sure if a specific product is correct, please call 1-(800) 897-7024 or email sales@idsecurityonline.com, and a representative will help you choose the right product based on your needs, budget and specifications.

Can I return or exchange a product?

Of course! We want to make sure that you are 100% satisfied when you buy an item from us. If you need to exchange or return an item, please refer to our return policy.

What should I do if the order I received is incorrect (missing items or wrong items)?

Products that are returned to us are subject to a restocking fee of 20%.  If your shipment contains an unwanted item, you may return it within 30 days of delivery for a refund of the item price minus any applicable restocking fees.

If there is an error on our part related to your order, we will issue a credit for the total amount of your order, including shipping charges. 

Any items that you return to us must be in the original manufacturer's packaging.  We suggest you keep the packaging (manuals, boxes, cables) for at least 30 days after your purchase.

What is the warranty on my ID card printer?

The warranty period and coverage vary by product and manufacturer. Every product page includes the standard manufacturer's warranty.

Do you offer extended warranty options?

Yes! Extended warranty contracts of one, two, and three years are available and include all parts, service, and labor. Extended warranty plans must be purchased before your manufacturer warranty expires. 

Contact your sales representative for more information.

If a product I purchased isn't working, will IDSecurityOnline provide service and/or support?

Yes! ID Security Online takes pride in providing good service and maintaining customer satisfaction. At IDSecurityOnline, we support what we sell. ID Security Online offers toll free and live chat support to answer all your questions.

If you would like to speak to a representative at IDSecurityOnline about service and support, please call 1-(800) 897-7024.

Can you fix my ID card printer?

If your printer needs to be repaired, we've got you covered! IDSecurityOnline is a certified repair center for all the major brands, and our tech support team will fix your machine fast! To get started, please visit our Support Center.

My card printer is being serviced at your repair center. While it is being fixed, I still need to print cards. What do I do?

At ID Security Online, we understand that staying days without printing cards might be an issue for your organization. If your printer is under warranty, we will send you a loaner printer at no charge until yours is fully operational at your location.

For more information, please call one of our experts at 1-(800) 897-7024.