- Unable to Feed (Error # 81)
- Head Move Error (Error # 2)
- Head Sensor Error (Error # 8)
- Reboot Required (Error # 9)
- Ribbon not Installed (Error # 25)
- Mag Verify Error (Error # 30)
- No Mag Module (Error # 31)
- EEPROM Corrupt, EEPROM Read (Errors ## 38, 39, 40)
- Flipper Jam/ Home Error (Error # 44)
- No Flip Module installed (Error # 45)
- Reboot Required (Errors ## 64, 65, 66)
- Card in Printer (Error # 68)
- Multiple Feed (Error # 70)
- Unable to Feed (Error # 81)
- Mag Jam (Error # 82)
- Ribbon Out (Error # 91)
- Wrong Ribbon (Error # 93)
- Ribbon Search Error (Error # 97)
- Ribbon Error (Error # 99)
- Ribbon RFID Error (Error # 100)
- Headlift Error (Errors ## 102, 103, 104, 3)
- Job Data Error (Error # 106)
- Printing Error (Error # 107)
- Ribbon Release Error (Errors ## 109, 113)
- Card Jam/Align error (Error # 110)
- Head Loading (Error # 111)
- Card Jam/Align error (Error # 112)
- Calibrate Ribbon (Errors ## 128, 170)
- Flipper (Error # 131)
- Secure Guard, Print Disabled (Error # 136)
- Please Remove Ribbon (Error # 139)
- EEPROM Corrupt, EEPROM Read (Error # 144)
- Encoder not installed (Error #202)
Unable to Feed (Error # 81)
The printer is unable to feed a card from the input card hopper.
- Check the following:
- Verify the card thickness setting is set to the thickness of your cards.
- Verify the cleaning roller is properly installed on the ribbon
- cartridge.
- Check for card slippage. If necessary, run the printer cleaning
- routine.
- Verify that your cards are within the accepted card size range.
- Verify the cards are not sticking together.
- Press the Pause button to continue.
Head Move Error (Error # 2)
The printhead lift has malfunctioned. Reset the printer and retry.
- If this problem persists, call for technical assistance.
Head Sensor Error (Error # 8)
The printhead temperature sensor is not functioning or connected properly. Or, the printhead is not cooling properly.
- Reset the printer and retry.
- If the problem persists, call for technical assistance.
Reboot Required (Error # 9)
An unspecified system error has been detected by the printer firmware.
- Reset the printer and retry.
- If this problem persists, call for technical assistance.
Ribbon not Installed (Error # 25)
No ribbon is installed in the printer.
- Install a ribbon and retry
Mag Verify Error (Error # 30)
Magnetic encoding verification failed.
- Try encoding with a different card.
- Verify cards have the magnetic stripe.
- Replace the magnetic encoding module.
No Mag Module (Error # 31)
The printer is not configured with the encoder data type that you are trying to send.
- Ensure that no encoding data is being sent with the print job and reprint the card.
- Install a magnetic encoding module.
EEPROM Corrupt, EEPROM Read (Errors ## 38, 39, 40)
EEPROM is restored with factory default values.
- If changes were made in the Advanced Settings tab in the printer driver, click the Default button to reset these numbers.
- Reset the printer and retry. If this problem persists, call for technical assistance.
Flipper Jam/ Home Error (Error # 44)
A card has become jammed in the printer’s flipper table.
- The flipper failed to position properly while aligning a card or flipping a card.
- Clear any cards in the flipper table using the buttons to move the card out. Resume printing.
- The flipper table should be level when the printer is powered on. If the flipper table is at an angle, open the card output door and manually level it.
- Then cycle the printer power to reset.
- Reset the printer and retry. If problem persists, call for technical assistance.
No Flip Module installed (Error # 45)
Request to print on 2nd side of card, but a flipper is not installed.
- If a flipper module is present, ensure that the Print Both Sides option in the printer driver is set correctly.
- Install a flipper module.
Reboot Required (Errors ## 64, 65, 66)
Unspecified system error detected by the printer firmware.
- Reset the printer and try again.
- If this problem persists, call for technical assistance.
Card in Printer (Error # 68)
A card is jammed in the print station or card flipping area of the printer.
- Clear the jam and press the Pause button.
Multiple Feed (Error # 70)
Multiple cards were fed into the printer.
- Verify the card thickness is set to the thickness of your cards, then press the Pause button.
- Check for card slippage. If necessary, run the printer cleaning routine.
- Verify the cleaning roller is properly installed on the ribbon cartridge.
- Verify the cards are not sticking together.
Unable to Feed (Error # 81)
The printer is unable to feed a card from the input card hopper.
- Check the following:
- Verify the card thickness setting is set to the thickness of your cards.
- Verify the cleaning roller is properly installed on the ribbon cartridge.
- Check for card slippage. If necessary, run the printer cleaning routine.
- Verify that your cards are within the perimeters of the accepted card size range.
- Verify the cards are not sticking together.
- Press the Pause button to continue.
Mag Jam (Error # 82)
A card is jammed magnetic station.
- Clear any cards in the magnetic station using the buttons to move the card out.
- Press the Pause button to continue.
Ribbon Out (Error # 91)
The print ribbon has run out. Install a new ribbon.
- Press the Pause button to continue or the ON/OFF button to cancel.
Wrong Ribbon (Error # 93)
The print ribbon installed in the printer does not match the ribbon type selected in the printer driver.
- Change either the installed print ribbon or the ribbon type selected in the printer driver.
- Press the Pause button to continue or the ON/OFF button to cancel.
Ribbon Search Error (Error # 97)
The ribbon is not able to find the next panel correctly.
- Check for jams/breaks.
- Recalibrate the ribbon sensor.
- If broken, repair by taping the ribbon back on to the take-up core.
- Replace the ribbon.
- Press the Pause button to continue or the ON/OFF button to cancel.
Ribbon Error (Error # 99)
The print ribbon has either broken or jammed.
- If jammed, clear the jam.
- If broken, repair by taping the ribbon back on to the take-up core.
- Press the Pause button to continue or the ON/OFF button to cancel.
Ribbon RFID Error (Error # 100)
There is no ribbon or the ribbon tag information is corrupted or incorrect.
- Verify the printer driver settings for correct ribbon.
- Try a new ribbon and continue.
- Press the ON/OFF button to cancel.
Headlift Error (Errors ## 102, 103, 104, 3)
This is a problem with the printhead lift.
- Reset the printer and try again.
- If this problem persists, call for technical assistance.
Job Data Error (Error # 106)
The print data sent to the printer is corrupt or has been interrupted.
- Check the interface cable.
- Press the ON/OFF button to cancel this print job and then resend the job.
Printing Error (Error # 107)
An error was detected during printing.
- Reset the printer and try again.
- If this problem persists, call for technical assistance.
Ribbon Release Error (Errors ## 109, 113)
The printer cannot locate the next ribbon panel to release the ribbon from the card.
- Ensure that the ribbon is not stuck to the card.
- Replace the ribbon.
- Recalibrate the ribbon sensor.
- If the ribbon is broken, repair by taping the ribbon back onto the take-up core and manually advance to the next panel.
- Press the Pause button to continue.
Card Jam/Align error (Error # 110)
A card is jammed in the print station or card flipping area of the printer.
- Clear the jam. Press the Pause button to continue.
Head Loading (Error # 111)
An unrecoverable error has occurred during printing.
- Reset the printer and try again. If this problem persists, call for technical assistance.
Card Jam/Align error (Error # 112)
A card is jammed in the print station or card flipping area of the printer.
- Clear the jam. Press the Pause button to continue.
Calibrate Ribbon (Errors ## 128, 170)
The print ribbon sensor is out of calibration or has failed.
- Calibrate the ribbon sensor.
- Check for any material blocking the sensor and try again.
Flipper (Error # 131)
Jam/Home Error
- A card has become jammed in the printer flipper table.
- The flipper failed to position properly while aligning a card or flipping a card.
- Clear any cards in the flipper table, using the buttons to move the card out.
- Resume printing.
- Reset the printer and retry. If the problem persists call for technical assistance.
Secure Guard, Print Disabled (Error # 136)
Printing is disabled by SecureGuard until a password is received.
- Reset the printer and retry.
- If the problem persists, call for technical assistance.
Please Remove Ribbon (Error # 139)
Ribbon needs to be removed.
- Reset the printer and retry.
- If the problem persists, call for technical assistance.
EEPROM Corrupt, EEPROM Read (Error # 144)
EEPROM restored with factory default values.
- If changes were made in the Advanced Setting tab in the printer driver, click the Default button to reset these numbers.
- Reset the printer and try again. If this problem persists, call for technical assistance.
Encoder not installed (Error #202)
You are trying to send encoding data, but the printer is not configured with this encoder type.
- iCLASS, Prox, MIFARE, SmartCard
- Ensure that no encoding data is being sent with the print job and reprint the card.
- Install an encoding module.
